Gartner Ccaas Magic Quadrant 2025 . Genesys was recognized by gartner as a leader โ and positioned highest in execution. Thanks to a uniform set of evaluation criteria, a magic quadrant provides a view of the four types of technology providers in any given field:
The niche section features the first newcomer to the 2025 magic quadrant, with the following companies making the cut: Genesys was recognised by gartner as a leader โ and.
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